Jocelin Stephen

265 Pumpkin pass, Binbrook, Hamilton L0R 1C0 jocelinstephen02@gmail.com PH: +1 804 787 4007

Results-driven banking professional with 8+ years of experience including 3 years in Corporate Banking and more than 3 years in Investment banking across major financial institutions across the Globe. Proven expertise in Global Swift Payments, Capital Markets, Middle & Back Office Support, and a recent update in AI, specifically in Investment Technologies and FinTech. Experienced in AWS cloud security through internship, with hands-on exposure to AWS security services, compliance, risk assessment, and best practices. Proven ability to apply theoretical knowledge to real-world projects, contributing to safeguarding critical data and infrastructure. Dedicated to continuous learning and networking within the cybersecurity industry.


Experience

Cloudericks By Trainso

Feb 2024 - Present
Cloud Engineer Intern

Conduct in-depth research on Amazon Web Services (AWS), specializing in cloud security and DevOps methodologies to enhance the cloud infrastructure and streamline deployment strategies of any company. Utilize a broad array of AWS tools for developing, securing, and automating cloud solutions. Hands on experience with cloud security measures and DevOps practices, applying these to a variety of use cases to ensure the development of secure, scalable, and efficient cloud-based applications. Create comprehensive how-to guides (recipes), and reusable Infrastructure as Code (IaC) templates to facilitate secure, efficient, and reusable cloud solution deployments, accelerating implementation processes for the company and the broader community. Engage actively with both internal teams and external stakeholders through effective communication, presenting findings and solutions to promote knowledge sharing and foster collaborative growth. Contribute to the creation and maintenance of detailed documentation for cloud architectures, security protocols, and operational procedures, significantly aiding the strategic advancement of the company’s cloud capabilities and security posture.

Bank of Newyork Mellon

March 2013 - December 2023
Senior Trade Analyst

Collaborated with traders, business unit managers, and senior leadership to comprehend business practices related to the sale/recall of loaned equity shares, bonds, and derivatives. Prepared and review daily Equity Sale reports for 901/DTC accounts, booking Loan recalls of cash/non-cash equities, bonds collateral and distributing shares from approved accounts, and managing allocations for client deliveries and ensured the trade recall loan positions is covered. Engaged with brokers to facilitate sale DTC Trade settlements/buy-ins. Responsible to manage the team for making critical decisions to maintain process flow. Provided crucial support of Failed trades and returns and internal traders, responsible on the Trade failed recalls, allocations of securities positions, and canceling proxy trades, third-party, and dividend loan shares. Participated with cross-functional teams (trading, operations, compliance) to ensure timely and accurate processing of Corporate Actions processes.Maintained positive relationships with internal and external stakeholders, resolving transaction-related inquiries and distributing shares to appropriate channels and brokers.

Barclays Bank

September 2017 - September 2018
Senior Trade Analyst

Prepared and reviewed Failed trade Interest Claims Payables and receivables for Fixed income, Bonds, Derivatives and equities.Collaborated with trade settlement teams for the details of the trade, investigate and track for the closure.Engagement with the internal client and the counterparts via telephone ad email for quick resolution.Corresponding Interest Claims Remittance settlement via MT103/MT202 to other banks.Responsible for Initiating claims and investigating the validity of claims based on the settlement details of trades and following the guidelines for interest claims.

Emirates NBD

August 2013 - October 2016
Senior Payment Investigator

Responsible for providing resolutions to all Complaints/queries initiated by the customer directly at the branch and online regarding inter account and local transfers/International SWIFT payments/exchange rates and charges.Investigations pertaining to customer instructions against local/International Outward payments, includes Direct remit/Smart Business/wire transfer, EFT Payments, Telegraphic Payments,Bank net.Supported International Outward Remittances using MT103, MT199, MT999, MT195 & MT299 SWIFT Messages. Worked closely with the treasury department for booking deals/special rates for customers to avoid an exchange loss due to market fluctuations.Managed and Reviewed International Payments to ensure compliance and SWIFT regulation are adhered to and liaising with the Group compliance team seeking approval for high value transactions which takes hit for purpose of payment/ remittance and business reasons. Dealing with OFAC and FATF /AML queries and ensuring the requirements are fulfilled.Responsible for Tracing and tracking fraudulent investigation and involve the IT and relevant department to provide permanent solutions/infrastructure.

Citi Bank

May 2012 - March 2013
Senior Analyst

Leading responsibility as a Quality checker and allocation of work flow to the team and tracking for the Closure.Part of the Core team trained by the Project client team, training new joiners on end-to-end process.Responsible for Process involving – Calculations, investigation, decision making and refund financially, legally and compliance critical PPI/CRP complaints. Worked with the client requests with stringent deadlines and with UK FOS/FSA Ombudsman guidelinesSupported in providing solutions for customer insurance complaints, refund queries, ordering cheques, email queries, and quality review of the complaint.

Coventry University,UK

August 2009 - December 2011
Senior Admission Officer

Active Follow up of admissions and supervising adherence of protocol.Collaborating with Agents and internal faculty teams related to admissions, students offer letters.Liaison with consultants and administration, counselling students.


Academic

Master of Business Administration,Pondicherry University

Finance

GPA: 6.0

2008-2010


Skills

Workflow
  • AWS Chapters Reviewing, Testing & Providing Iterative feedback
  • Cross Teams Collaboration
  • Agile Development Methodologies & Scrum

Interests

Besides my professional pursuits, I have a penchant for coffee and weight training. I find solace in hiking amidst mountains and delving into books. Horror and thriller movies captivate me, and I cherish exploring new destinations. Coffee shops beckon me, and I revel in leisurely walks with my pets. Additionally, I indulge my creative side through handcrafting intricate macramé knots.


Awards & Certifications

  • AWS Cloud Practioner
  • ACAMS Blockchain and Digital Currency
  • Selenium Web Automation
  • Whartson University - Payment Fintech solutions
  • University of Michigan - Innovations in Investment Technology -Artificial Intelligence.
  • Received BRAVO individual Award for servicing better.
  • Awarded Best employee of the month twice.
  • VIP Spotlight Award-Passion for Excellence work